Koliaangel Ltd Phones Store

Customer Support Policy

Last Updated: March 2026

At Koliaangel Ltd Phones Store, we are committed to providing reliable and responsive customer support. This Support Policy outlines how customers can contact us, the type of assistance we provide, and our response timelines.

1. Support Services

Our customer support team is available to assist customers with the following:

• Product inquiries and recommendations

• Order status and tracking

• Payment verification issues

• Delivery inquiries

• Returns, refunds, and exchanges

• Warranty support

• Technical support for purchased devices

Our goal is to ensure customers receive timely assistance and satisfactory resolutions.

2. Customer Support Channels

Customers can reach our support team through the following channels:

Email Support
koliaangelltd@gmail.com

Phone Support: +234 803 360 0131 | 234 806 341 1749

WhatsApp Support (Optional if available)
+234 803 360 0131

Business Hours
Monday – Saturday
9:00 AM – 6:00 PM (WAT)

Messages received outside business hours will be attended to on the next business day.

3. Response Time

Koliaangel Ltd aims to respond to all customer inquiries within the following timeframes:

• Email inquiries: within 24–48 hours

• Phone or WhatsApp inquiries: immediate response during business hours

• Order-related issues: within 24 hours

Complex issues that require investigation may take longer, but customers will be kept informed throughout the process.

4. Order Support

Customers may contact support regarding:

• Order confirmation issues

• Incorrect orders

• Delivery delays

• Missing items

Customers should provide the following information when contacting support:

• Full name used during purchase

• Order number

• Product name

• Description of the issue

Providing complete details helps us resolve issues faster.

5. Technical Support

For devices purchased from Koliaangel Ltd, our support team may assist with:

• Initial device setup guidance

• Basic troubleshooting

• Warranty claim guidance

However, some technical issues may require assistance directly from the manufacturer's authorized service centers.

6. Returns and Refund Assistance

Customers requesting refunds or returns will be guided through the process according to our Refund and Returns Policy.

Our support team will:

• Review the request

• Request necessary documentation or photos

• Provide return instructions if approved

7. Customer Conduct

We are committed to maintaining a respectful and professional support environment.

Customers are expected to communicate respectfully with support staff. Koliaangel Ltd reserves the right to:

• Refuse service to abusive or threatening customers

• Terminate conversations that involve harassment or inappropriate behavior

8. Escalation of Issues

If a customer is not satisfied with the initial support response, the issue may be escalated for further review.

Escalated cases will be reviewed by management to ensure fair and appropriate resolution.

9. Continuous Improvement

Koliaangel Ltd values customer feedback and uses it to improve our services.

Customers may provide feedback regarding their support experience to help us enhance our service quality.

10. Contact Information

Koliaangel Ltd Phones Store
Customer Support Team

Koliaangel Ltd Phones Store
Customer Support

Email: koliaangelltd@gmail.com

Phone Support: +234 803 360 0131 | 234 806 341 1749

WhatsApp Support 
+234 803 360 0131

Customer service hours:
Monday – Saturday
9:00 AM – 6:00 PM

Business Hours:
Monday – Saturday
9:00 AM – 6:00 PM