Support Policy Page
Customer Support Policy
We are committed to providing fast, reliable, and professional support for every customer. This policy explains how we assist you and what you can expect.
Last Updated: March 2026
Our team is ready to help with:
- Product inquiries and recommendations
- Order status and tracking
- Payment and delivery issues
- Returns, refunds, and exchanges
- Warranty claims and support
- Technical assistance for purchased devices
- Email: koliaangelltd@gmail.com
- Phone: +234 803 360 0131 | +234 806 341 1749
- WhatsApp: +234 803 360 0131
Business Hours:
Monday – Saturday, 9:00 AM – 6:00 PM (WAT)
Messages received outside business hours will be attended to on the next business day.
- Email: Within 24–48 hours
- Phone & WhatsApp: Immediate response during business hours
- Order-related issues: Within 24 hours
Complex issues may take longer, but we will keep you updated throughout the process.
For fastest resolution, please provide the following when contacting us:
- Full name used during purchase
- Order number
- Product name/model
- Description of the issue
We provide basic setup guidance and troubleshooting for devices purchased from us. For complex technical issues, we may direct you to the manufacturer’s authorised service centre while still supporting your warranty claim.
All return and refund requests are handled according to our Refund and Returns Policy. Our support team will guide you through documentation, inspection, and resolution.
We treat every customer with respect and expect the same in return. Abusive, threatening, or harassing behaviour will not be tolerated and may result in restricted support.
Our support team is ready to assist you.
Customer Service Hours:
Monday – Saturday, 9:00 AM – 6:00 PM (WAT)
