Return Policy Page
Koliaangel Ltd Phones
Refund and Returns Policy
Last Updated: March 2026
At Koliaangel Ltd Phones Store, customer satisfaction is very important to us. This Refund and Returns Policy explains the conditions under which customers may return products and request refunds or exchanges.
By purchasing from our store, you agree to the terms outlined below.
1. Return Eligibility
Customers may request a return or exchange if:
The product is defective or damaged upon delivery
The product delivered is different from the item ordered
The product has manufacturer faults
The product was missing accessories or parts
To qualify for a return:
The request must be made within 7 days of receiving the item
The product must be unused and in the same condition as delivered
The product must be returned in the original packaging
All accessories, manuals, and receipts must be included
2. Non-Returnable Items
The following items cannot be returned or refunded unless they are defective:
Used phones or devices
Products with physical damage caused by the customer
Products with broken seals or tampered packaging
Accessories such as earphones, chargers, memory cards, and screen protectors
Items purchased during clearance or promotional sales
3. Return Process
To request a return:
Contact our customer support team within 7 days of delivery.
Provide:
Order number
Product name
Reason for return
Clear photos or video showing the issue (if defective)
Our team will review the request and respond within 24–48 hours.
If approved, you will receive instructions on how to return the product.
4. Refund Policy
Once the returned product is received and inspected:
If approved, the refund will be processed within 5–10 business days.
Refunds will be issued through the original payment method used for the purchase.
Depending on the payment method, processing times may vary.
5. Exchange Policy
Customers may request a replacement instead of a refund if:
The item is defective
The wrong product was delivered
Exchanges are subject to product availability.
If the item is out of stock, customers may choose between:
A refund, or
A different product of equal value
6. Return Shipping
If the return is due to our error (wrong item or defective product), Koliaangel Ltd will cover the return shipping cost.
If the return is due to customer preference, the customer will cover the return shipping cost.
7. Inspection and Verification
All returned items will undergo quality inspection before a refund or replacement is approved.
Koliaangel Ltd reserves the right to reject returns if the product:
Shows signs of use
Is damaged after delivery
Is missing components or packaging
8. Order Cancellation
Orders may be cancelled before shipment.
If an order has already been shipped, it must go through the standard return process.
9. Contact Information
For refund or return requests, please contact:
Koliaangel Ltd Phones Store
Customer Support
Email: koliaangelltd@gmail.com
Phone Support: +234 803 360 0131 | 234 806 341 1749
WhatsApp Support
+234 803 360 0131
Customer service hours:
Monday – Saturday
9:00 AM – 6:00 PM
