You may request a return or exchange within 7 days of delivery if:

• The product is defective or damaged upon delivery
• The product delivered is different from what you ordered
• The product has manufacturer faults
• The product is missing accessories or parts

• The product must be unused and in its original condition
• Returned in original packaging with all accessories, manuals, and tags
• Proof of purchase (receipt or order number) must be provided

The following items cannot be returned unless defective:

• Used phones or devices
• Products with physical damage caused after delivery
• Items with broken seals or tampered packaging
• Accessories (earphones, chargers, screen protectors, memory cards, etc.)
• Clearance, promotional, or final-sale items

1. Contact our customer support team within 7 days of delivery
2. Provide your order number, product name, reason for return, and photos/videos of any defect
3. Our team will review your request within 24–48 hours
4. If approved, you will receive return instructions

Once we receive and inspect the returned item:

• Approved refunds are processed within 5–10 business days
• Refunds are issued to the original payment method
• Processing time may vary depending on your bank or payment provider

You may request a replacement instead of a refund for defective items or wrong deliveries (subject to stock availability). If the item is out of stock, you can choose a refund or a different product of equal value.

• Our error (defective or wrong item): We cover the return shipping cost
• Customer preference: Customer is responsible for return shipping

For refund or return requests, contact our customer support team:

Customer Service Hours:
Monday – Saturday, 9:00 AM – 6:00 PM